Modify/Cancel
If you change your mind after placing an order with Tuma Home, we understand and are here to assist you. Please follow the cancellation or modification process outlined below:
1. Send a Request
Timing: Requests must be made within 24 hours of placing your order.
How: Email us at contact@tumahome.com with the subject line “Order Modification/Cancellation Request.”
Required Information: Include your Order Number, Order Email, and the details of the modification or cancellation you wish to make.
2. Confirmation
Acknowledgment: Once we receive your request, we will promptly confirm its receipt by email.
Processing: Our team will then proceed to process your modification or cancellation.
3. Eligibility Period
Timeframe: Orders are only eligible for cancellation or modification within 24 hours of placement.
After 24 Hours: Once this period has elapsed, orders are locked for processing and cannot be altered.
4. Confirmation of Action
Notification: After processing your request, we will send you a confirmation email to notify you that the modification or cancellation has been completed.
5. Important Note
Delivery Impact: While we strive to accommodate all modification requests, we cannot guarantee that modified orders will be delivered within the original estimated timeframe.
At Tuma Home, customer satisfaction is our priority: We aim to make the cancellation or modification process as smooth and transparent as possible. If you have any questions or require further assistance, please contact our customer service team.
Tuma Home
Address: 1800 NW 20th St, Miami, Florida 33142, United States.
Phone: +1 305-317-4569
Email: contact@tumahome.com
Assistance is available from 7 AM – 9 PM (ET), Monday through Saturday, not available on holidays.