Billing & Payment Policy
Welcome to Tuma Home’s Billing & Payment Policy. This page outlines the policies and guidelines that apply to the use of Tuma Home’s billing services.
1. Payment Invoice
Currency Unit: USD ($). The total cost of payment on Tuma Home comprises:
- Item Price: The price of each item is clearly displayed next to the product. Selecting a different size or style may affect the price, but any changes will always be shown before you proceed to checkout.
- Shipping Fee: Shipping charges depend on your delivery address and will be calculated at checkout. For more details, please refer to our Shipping Policy.
- Sales Tax:
- Florida (Automatic based on customer location), shipping charges are not subject to sales tax.
- Other states and international orders are not subject to sales tax.
No Other Taxes: We do not collect VAT, import duties, or local taxes. Customers are not responsible for any additional taxes and fees. Other taxes and fees are included in the sales price and shipping charges.
No membership fee: This website does not charge any fees for registration and use of a member account.
No hidden fees: We guarantee no hidden fees. You’ll only be charged for the item price and shipping – nothing more. There are no surprise costs or extra charges at checkout. Our pricing is fully transparent, so you can shop with confidence knowing exactly what you’re paying.
2. Accepted Payment Methods
+ The total amount will be charged immediately after you complete the payment.
+ A purchase confirmation email will be sent to your purchase email after the payment amount is charged.
At Tuma Home, we offer two convenient payment options for our valued customers:
- PayPal Account: Make payments securely using your PayPal account.
- Debit/Credit Card: We accept major credit and debit cards, including MasterCard, Visa, American Express, and Discover. For further details, please consult our Payment Methods page.
3. Refunds and Returns
We prioritize customer satisfaction and have established guidelines for refunds:
- We will initiate a refund for any order canceled by the buyer within 24 hours of the initial purchase. Please note that orders cannot be canceled after this 24-hour window. Read more at the Modify/Cancel page.
- Returns are gladly accepted in accordance with our Return And Refund Policy. For detailed information on our return process, please refer to our Return and Refund Policy page.
4. Use of Website
You must be at least 18 years of age or have the permission of a parent or guardian to place an order on this website.
We reserve the right to refuse orders, terminate accounts, or cancel orders in our sole discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.
5. Product Information and Availability
We attempt to provide accurate and up-to-date product information, including descriptions, images, dimensions, and prices. However, we do not warrant that all details are error-free. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
Product availability is not guaranteed. We may discontinue products or change inventory at any time.
6. Billing Support
Order Confirmation: Upon placing an order on Tuma Home’s website, you will receive an email confirmation containing your order details and billing information.
Billing Cycle: For one-time orders, billing occurs at the time of purchase.
Billing Errors: If you encounter any billing errors, please contact Tuma Home’s customer support team immediately for assistance.
Contact Information: If you have any billing questions or concerns, please reach out to Tuma Home’s customer support team at email: contact@tumahome.com or phone: +1 305-317-4569.
Support Hours: Our customer support team is available 7 am – 9 pm Eastern Time/Monday – Saturday (excluding holidays) to assist you with any billing inquiries.
7. Amendments
Changes to Policy: Tuma Home reserves the right to modify or update these Billing & Payment Policy at any time. Any changes will take effect immediately upon being posted on this page.
By using Tuma Home’s billing services, you acknowledge and agree to adhere to the most current version of these terms and conditions.
Thank you for choosing Tuma Home.
Last edited on July 26, 2025.