Modify/Cancel
If you have a change of mind regarding your purchase at Tuma Home, we understand, and we’re here to assist you. Please follow our cancellation or modification process outlined below:
- Send a Request: Within 24 hours of placing your order, please email us at contact@tumahome.com with your request. Ensure to include the following information:
- Order Number
- Order Email
- Details of the modification or cancellation you wish to make
- Confirmation: Once we receive your request, we’ll promptly confirm its receipt. Our team will then proceed to process your modification or cancellation.
- Eligibility Period: Please note that orders are only eligible for cancellation or modification within 24 hours of placement. Once this period has elapsed, orders are locked for processing and cannot be altered.
- Confirmation of Action: After processing your request, we’ll send you a confirmation email to notify you that the modification or cancellation has been completed.
- Important Note: While we strive to accommodate your request, we cannot guarantee that modified orders will be delivered in a timely manner.
At Tuma Home, customer satisfaction is our priority, and we aim to make the cancellation or modification process as seamless as possible for you. If you have any further inquiries or require assistance, please feel free to reach out to our customer service team.